Regulatory Income Advisor

Closing Date: 15 June 2025 | Salary: ​Grade 6, £41,132 - £44,988 | Location: Flexible

Team / Directorate: Regulation and Permitting, Evidence, Policy & Permitting

Starting salary:  £41,132 rising to £44,988 per annum through annual increments being paid each year (pro rata for part time applicants)

Contract type: Fixed Term until 31 March 2028

Work pattern: 37 hours per week (Part time, annualised hours, compressed hours or term time working considered - discussions at interview stage welcome)

Post number: 203937

The role

Are you a confident and detail-focused professional with a strong grasp of financial processes and regulatory income management? We’re looking for a skilled individual to support the evolution of how Natural Resources Wales (NRW) manages charging and income across our regulatory services. 

As Senior Regulatory Income Advisor, you’ll play a key role in developing and implementing new approaches to time and materials charging, refunds, and debt management. Working closely with colleagues in Finance, Business Support Services (BSS), and Legal, you’ll help ensure our income processes are accurate, compliant, and effective across all regulatory regimes. 

You’ll also lead the development of internal guidance and audit documentation to support the implementation of these new practices, particularly in relation to returned or withdrawn applications where refunds or partial charges may apply. 

Key responsibilities include: 

  • Supporting the design and roll-out of new regulatory income and charging processes, including time and materials billing. 

  • Ensuring compliance with legal and taxation requirements in relation to income collection and refunds. 

  • Creating clear guidance and maintaining robust audit trails for all new charging scenarios. 

  • Collaborating with Finance, Legal and BSS teams to ensure joined-up income management. 

  • Contributing to the development and maintenance of NRW’s Regulation Service Plan. 

This is a key opportunity to influence how regulatory income is managed and recovered in support of a financially sustainable and compliant regulatory service in Wales. 

To make an informal enquiry about this role, please contact Michael Jones at Michael.P.Jones@cyfoethnaturiolcymru.gov.uk

Interviews will be confirmed at a later date.

Successful external applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. We aim to make offers of appointment within 4 to 8 weeks of the closing date.

What you will do

  • Lead the provision of a billing service for new charge areas arising from charge reviews within permitting and subsistence and future change proposals.
  • Ensure that underpinning processes are developed and maintained to allow effective billing for activities such as Pre-Application Advice, or Time and Materials charging, to ensure full cost recovery.
  • For those new charge areas arising from charge reviews within permitting and subsistence(including future change proposals), proactively oversee and manage “bad debt” as part of the regulatory process
  • Ensure charges are being administered accurately e.g. add-ons / hourly charging / pre-app / compliance scoring are being captured and charged for as appropriate.
  • Manage recharges relevant to Service Level Agreements /  Cross-Border arrangements with other UK regulators, e.g. Fishing licences, Nuclear, Emissions Trading Scheme, Abstraction and Producer Responsibility.
  • Provide proactive quality assurance of billing data against customer based regulatory data
  • For those new or changed areas for charges, oversee Legal Debt Recovery to ensure appropriate processes are developed in an effective manner.
  • Ensure relevant legal and taxation compliance.
  • Contribute to the delivery of the team’s business plan, the directorate delivery plan and NRWs corporate plan.
  • Ensure close collaboration with the Income team within Transactional Finance Service to ensure best practise and resolve technical issues arising from charge review processes.
  • Undertake health and safety duties and responsibilities appropriate to the post.
  • Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post.
  • Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
  • Any other reasonable duties requested commensurate with the grade of this role.

Your qualifications, experience, knowledge and skills

In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.

  1. Knowledge of Welsh, UK and EU legislation related and Welsh, UK government Policy drivers in your specific work area. 
  2. Experience of delivering Income related financial services Or Fully/Part Qualified Finance professional or similar. 
  3. Experience in forming and maintaining close links with internal and external partners/stakeholders to deliver the outcomes of both a specific function/project/team and the wider organisation.
  4. Experience of applying regulatory process knowledge.  
  5. Be able to work at pace and have a track record of delivery. 
  6. Being innovative and demonstrating drive to achieve targets. 
  7. You will be expected to keep up to date with changing regulatory policy and proposed changes to legislation. 

Welsh language level requirements

Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.

Benefits 

This role will offer a range of benefits, including:

  • Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme)
  • 28 days annual leave, rising to 33 days
  • generous leave entitlements for all your life needs
  • commitment to professional development
  • health and wellbeing benefits and support
  • weekly wellbeing hour to use as you choose

See full details for all the employee benefits you will receive.

Please keep reading

If you think you have what it takes to do this role, but don’t necessarily meet every single point on the job description, please still get in touch and we will be happy to discuss the role with you in more detail.

We’re passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender expression and gender identity, marital status, sexual orientation, culture, or religion.   We put the principles of human rights, equality, fairness, dignity and respect at the heart of our values.

We are committed to equal opportunities and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria.

We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year.

We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses.  

We are a Bilingual organisation which complies with the Welsh Language Standards.  Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills. 

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