Master Data Technical Support

Team / Directorate: Master Data /  Finance & Corporate Services

Starting salary:  £32,544 rising to £35,377 per annum through annual increments being paid each year (pro rata for part time applicants)

Contract type: Permanent

Work pattern: Full time, 37 hours per week (Part time, annualised hours, compressed hours or term time working considered - discussions at interview stage welcome)

Interview date: To be confirmed

Post number: 201259 (For office use only: TTJ CW TJN L)

The role

To provide technical support to the Master Data Team Leader and specialists that co-ordinate and deliver NRW's corporate approach to mastering of data assets (e.g. data quality, data integration and operational reporting) as defined in our Knowledge and Data Strategies and service plan.   
 
To maintain tools and applications that manage the flow, integrity and integration of NRW data assets as data moves between applications and new applications are developed.  This is vital for delivering data integration required for the sustainable management of natural resources.

To maintain operational reporting tools and support staff across NRW to build dashboards, reports and operational views of our data so that it supports SMNR and informs operational decisions and policy development.

As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.

To make an informal enquiry about this role, please contact Mark Diggle at mark.diggle@cyfoethnaturiolcymru.gov.uk

Interviews will be conducted via Microsoft Teams.

Successful external applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. We aim to make offers of appointment within 4 to 8 weeks of the closing date.

About us

The role sits within the Master Data Team which is part of the newly formed Digital, Data and Technology department in Finance and Corporate Services. The team comprises of 8 technical specialists covering the discipline of Master Data including data, visualisation and reporting solutions.

 

What you will do

• Support the system owner for NRW's suite of master data tools (e.g. data stores, data integration tools and dashboard / reporting tools) by providing technical database administration and configuration; managing user permissions and  working closely with colleagues in ICT, external contractors or partners on developments, upgrades etc. 
• Import, export, transform, validate and quality assure NRW data following NRW/industry standards.  This will be across a variety of data themes, data formats and from a range of IT applications.   
• Provide ITIL resolver support, training and guidance to staff across NRW, dealing with complex technical support queries from staff in the use of NRW's suite of data integration tools and dashboard / reporting tools 
• Maintain corporate reference dictionaries and term lists that are used to standardise (master) data capture and retrieval in NRW. 
• Work with NRW data custodians and specialists in the master data team to help define, manage, check and audit NRW's corporate data standards.  This includes the writing scripts to help with quality checking. 
• Create operational reports, dashboards and business views of our data to meet operational needs 
• Support the team leader and master data specialists to deliver  improvement projects and solutions by contributing to  the specification, testing and service introduction of new solutions 
• Represent  master data in relevant task and finish groups, networks and governance groups 
• Support and train new or temporary staff within the Master Reference Data Team 
• Undertake health and safety duties and responsibilities appropriate to the post
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post
• Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
• Any other reasonable duties requested commensurate with the grade of this role.

Your qualifications, experience, knowledge and skills

In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method. Excellent data management skills and experience in managing data in a business context   E.g. collating, warehousing, managing, transforming, manipulating, interrogating, archiving, extracting, analysing and using data; including experience in using enterprise reporting, integration or transformation tools e.g. FME, SSRS, PowerBI, SSAS, SSIS 

1.      Excellent data management skills and experience in managing data in a business context   E.g. collating, warehousing, managing, transforming, manipulating, interrogating, archiving, extracting, analysing and using data; including experience in using enterprise reporting, integration or transformation tools e.g. FME, SSRS, PowerBI, SSAS, SSIS 
2. Experience of database administration of either a corporate database, a data warehousing, data integration tools, or data interrogating, visualisation and reporting tools
3. An understanding of data sensitivities and experience of managing sensitive and confidential information 
4. Degree in a relevant subject or a good grounding in data management,  natural, environmental or computer science. 
5. Experience of providing users support in a data or IT environment.  An understanding of the ITIL framework or similar governance framework for application development and user support is desirable. 
6.  IT literacy: The ability to use Windows and Microsoft Office applications confidently

Welsh language level requirements

• Essential: A1 - Entry level (able to use and understand simple, basic phrases and greetings, no conversational Welsh) previous Level 1  
• Desirable: A1 - Entry level (able to use and understand simple, basic phrases and greetings, no conversational Welsh) previous Level 1

Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.

Benefits 

This role will offer a range of benefits, including:

• Civil Service Pension Scheme offering employer contributions of 28.97%
• 28 days annual leave, rising to 33 days
• generous leave entitlements for all your life needs
• commitment to professional development
• health and wellbeing benefits and support
• weekly wellbeing hour to use as you choose

See full details for all the employee benefits you will receive.

Please keep reading

If you think you have what it takes to do this role, but don’t necessarily meet every single point on the job description, please still get in touch and we will be happy to discuss the role with you in more detail.

We’re passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender expression and gender identity, marital status, sexual orientation, culture, or religion.   We put the principles of human rights, equality, fairness, dignity and respect at the heart of our values.

We are committed to equal opportunities and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria.

We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year.

We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses.  

We are a Bilingual organisation which complies with the Welsh Language Standards.  Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills. 

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