Guidance for caravan and campsites owners and operators
We issue three types of warnings to help you prepare for flooding and take action:
Listen to advice from the emergency services and evacuate when told to do so.
You will be taken to an evacuation centre run by your local council. Free food and bedding is provided but you will need spare clothing, essential medication and baby care items if you have an infant.
Most evacuation centres will let you bring your pets. You should take pet food and remember to put cats and small animals in a pet carrier or secure box.
Report blocked drains and gullies
If you are concerned about flooding caused by blocked drains, gullies or water running off fields, report this to your local authority.
Report blocked rivers and landslides
If you are concerned about blocked rivers, landslides or flooding from rivers and the sea please report this immediately to our 24 hours incident line on 03000 65 3000.
Report problems with gas, electricity or sewerage
If you are concerned about floodwater affecting your gas, electricity, water or sewerage services, please call your supplier.
For sewer flooding, or if your toilet or sink is backing up during floods please call your local water company.
Your local authority may have some sandbags ready to deploy at times of flooding, but their priority is to protect the public at large.
You should check with your local authority in advance to find out what their policy is, and if there is a charge for the service.
If your local authority doesn’t supply sandbags, you can buy your own supply from DIY stores and builder’s merchants.
Find more advice on sandbags and how to use them to prepare for a flood.
Make sure it's safe to return to your property:
If your electricity supply has not been switched off at the mains, get a qualified person to do this. DO NOT touch sources of electricity when standing in flood water.
In almost all cases, the insurance company will send a loss adjuster to look at your property. They will confirm what repairs and replacements are needed and which elements are covered by your policy.
Ask the insurance company:
Always make your own record of flood damage:
If you rent your property, contact your landlord and your contents insurance company as soon as possible.
If you do not have insurance, your local council should be able to provide information on hardship grants or charities that may be able to help you.
Pump water out of your property using a generator:
Shovel mud evenly from both sides of a wall to stop pressure building up on one side
Clean and disinfect your property. A garden hose is useful but don't use high-pressure hoses because they blast contaminated matter into the air.
Keep doors and windows open to dry out your property or use a dehumidifier with the windows and doors closed.
Make sure your gas and central heating has been checked by an engineer before turning it on.
Local councils usually provide slips and extra rubbish collections for items you can throw away.
It can be contaminated with sewage, chemicals and animal waste so always wash your hands thoroughly.
Never walk, drive through, or let children play in floodwater - six inches of fast flowing water can knock you over and two feet of water will float your car.
Flood water can rise very quickly - never walk on sea defences or river banks and be aware that bridges may be dangerous to walk or drive over.
Be careful of fallen trees and power lines. The flood water can also cause manhole covers to come off and flood culverts.
Start preparing for a flood before it happens. Find out if you're at risk of flooding and how to plan ahead:
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