New system for managing timber
Latest updates on the new system for our timber customers.
Our new Timber Management Package
In March 2017, we will be migrating from the Forestry Commissions’ SRP system onto our own IT solution which we call our “Timber Management Package” (TMP). In TMP we will manage timber contracts, despatches and generate invoices for the contracts you hold with us.
Our data migration period is planned for the last two weeks of March. During this time you will not be able to contact our Justfone mobile despatch line, but we will operate our manual despatch line for your timber despatch requests from the desk here in Aberystwyth (telephone number 0300 065 4000).
If you use EFIDS or EFIDS Lite, the last date to send in files in “the old way” is on 10 March.
The TMP system operates differently from SRP and we need to inform you of a number of changes:
- Your new customer ID Our TMP uses unique customer IDs that differ from the Forestry Commission’s customer numbers. We will send you a new ID to use in file exchanges, e.g. if you use EFIDS or EFIDS Lite or have any account queries.
- Each DRN (U3b) book will need to be registered against your company for our system to work. If required, we will be able to provide you with new DRN books to provide to your hauliers. NRW will no longer provide DRN books directly to hauliers unless they are contracted to ourselves but will send out books to yourselves for onward distribution.
- The telephone number for the Justfone mobile despatch line is going to change. We will notify you of the new numbers after the current Justfone line closes. There will also be a message informing your hauliers of the new numbers, when we re-open the mobile despatch solution.
- Any queries you may have should now be directed to us at NRW. For account queries please contact Claire Evans (0300 065 4608) or for system queries contact Peter van-Velzen (0300 065 4609).
We’ll keep you updated over the coming months. If you have any questions then please don’t hesitate to phone our Sales Managers or send an e-mail to firstname.lastname@example.org