Facilities Assistant

Starting salary: £25,898

Contract type: Permanent

Work pattern: Full time 37 hours a week

Interview date: 02/04/2025

Post numbers: 203166

The role

The Facilities Assistant is a crucial member of the team, supporting the efficient delivery of facilities services that enable the smooth running of Natural Resources Wales (NRW) operations. This role is primarily based in the Welsh Government Office at Cathays Park 2, providing on-site support for NRW staff.

The Facilities Assistant ensures effective coordination with the Welsh Government Facilities team and external contractors, managing a range of day-to-day tasks including access to meeting rooms, pool cars, office supplies, and handling post and deliveries. By maintaining excellent communication and resolving facilities-related issues, this role ensures a seamless and productive work environment for NRW colleagues within the shared office space.

Additionally, the Facilities Assistant contributes to maintaining health and safety standards within the office and ensures that all facilities and equipment are in good working order, supporting the smooth operation of NRW’s business activities.

As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.

To make an informal enquiry about this role, please contact Helen Beard at 

helen.beard@cyfoethnaturiolcymru.gov.uk

Interviews will be conducted via Microsoft Teams

Successful external applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. We aim to make offers of appointment within 4 to 8 weeks of the closing date.

What you will do

• Provide a safe and healthy working environment for NRW staff, customers and contractors.
• Provide excellent frontline customer service and foster a culture of continuous improvement in delivering services.
• Undertake health and safety duties and responsibilities appropriate to the post
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post
• Be committed to your own development *and that of your staff through the effective use of your personal development plan (known as Sgwrs).
• Any other reasonable duties requested commensurate with the grade of this role.

Your qualifications, experience, knowledge and skills

In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.

1.     Good organisational skills.
2.     Good written and verbal skills and the ability to communicate confidently, with excellent customer service skills.
3.     Good inter-personal skills with the ability to work under pressure using your own. initiative in order to meet tight deadlines.
4.     Good IT and accurate data entry skills.
5.     Experience of managing small scale building repair and maintenance works as well as managing contractors.
6.     Level 3 qualification in Facilities Management or similar – desirable
7.     Excellent knowledge of Health and Safety management relating to the Health and Safety at work act.
8.     Experience of delivering both hard and soft Facilities services within a built environment to include:
9.     Good understanding of using a Finance system and other software/applications to meet the requirements of your area of responsibility.

 

Welsh language level requirements

• Essential: A1 - Entry level (able to use and understand simple, basic phrases and greetings, no conversational Welsh) previous Level 1 
• Desirable: B2 - Upper intermediate level (able to discuss work matters) previous Level 3

Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.

Benefits 

This role will offer a range of benefits, including:

• agile and flexible working
• Civil Service Pension Scheme offering employer contributions of 28.97%
• 28 days annual leave, rising to 33 days
• generous leave entitlements for all your life needs
• commitment to professional development
• health and wellbeing benefits and support
• weekly wellbeing hour to use as you choose

See full details for all the employee benefits you will receive.

Please keep reading

If you think you have what it takes to do this role, but don’t necessarily meet every single point on the job description, please still get in touch and we will be happy to discuss the role with you in more detail.

We’re passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender expression and gender identity, marital status, sexual orientation, culture, or religion.   We put the principles of human rights, equality, fairness, dignity and respect at the heart of our values.

We are committed to equal opportunities and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria.

We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year.

We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses.  

We are a Bilingual organisation which complies with the Welsh Language Standards.  Welsh language skills are considered an asset to NRW and we encourage and support staff to learn, develop and use their Welsh language skills. 

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