Lead Specialist, Business Operational Planning and Delivery

Closing date: 11 December 2022 | Salary: £41,150-£46,147 (Grade 7) | Location: Flexible

Contract type: Permanent

Work pattern: 37 hours per week, Monday to Friday. 

Post numbers: 203367

As an organisation we support flexible working. This role allows hybrid working (a mix of home and office working) and a working pattern suitable for you can be discussed on appointment if you are successful.

You will be contracted to the nearest NRW office to your home, of which you will be required to attend for regular meetings, training and for one-to-one meetings with your manager. These will be planned in advance.

Job description

This role within our Regulation and Permitting Department, is key to planning, resourcing and recording the work of our regulatory service.  Our regulatory duty is a significant part of NRWs purpose with regimes ranging from water quality to waste and biodiversity to industry regulation.  We are looking for someone who can support our management team in this critical work area. If successful, you will be joining our team at an exciting time as we develop and rollout key management tools to support the delivery of our service. 

You will work closely with the Head of Business for Regulation, Managers and regime specialists across regulation to shape priorities, ensuring visibility of the important work we do to deliver outcomes for the environment, nature and people of Wales. You will use your planning and financial management skills to help ensure we have the resources we need to deliver our regulatory service standards. 

You will lead the following work areas for the Head of Business for Regulation.

  • Development and maintenance of the Regulatory Service Plan
  • Cross regime/inter-departmental processes
  • Development, maintenance and monitoring of service standards.
  • Identification of current or future delivery priorities and potential resource gaps.
  • Develop, manage and maintain service level agreements with Welsh Government.
  • Provide strategic expert advice and steer on service delivery to the Business Board.
  • Development and use of evidence in support of service delivery.
  • Monitor financial/staff resource across regimes/work programmes to ensure resources are managed appropriately to deliver service levels.


Your responsibilities include:

  • Lead and be responsible for development, preparation, commissioning, and management of service plans using a range of complex financial data/material/service standards to inform the work of the Business Board.
  • Lead and be responsible for development, preparation commissioning and management of service standards for each service/regulatory regime/programme within the Business Boards Service Plan.
  • Develop procedures and technical assessment that ensure delivery of corporate targets and Key Performance Indicators (KPIs), including steering the Head of Business and Head of Service to ensure the timely and effective delivery of service standards, programmes and projects in the service plan.
  • Working with Head of Service lead in Operations, ensure that service and place planning are aligned and effectively take account of all Wales and local priorities.
  • Working with Head of Service lead in Operations, ensure that financial resources identified in service plan are distributed to deliver the service standards required.
  • Manage engagement with NRW’s Corporate Planning Team ensuring accurate tracking of performance against the corporate and business plan. Lead Business Board contribution to corporate performance management framework.
  • Lead, monitor and ensure the department meets the requirements of other Business Boards.
  • Strategically guide the work of the Business Board to ensure it delivers service plan objectives.
  • Be responsible for analysing data and interpreting evidence to effectively underpin the development of future business plans and service levels.
  • Lead the development, and maintenance of Business Board relevant Service Level Agreements with Welsh Government officials, providing the link with key government officials for exchange of data/periodic review/amendments.
  • Have strong communication and organisational skills, as delivery of this work will require working closely with Welsh Government officials, NRW Directors, Heads of Business and Business Boards.
  • Develop, review and improve technical documentation, to enable consistent and appropriate understanding and application by staff in the business that enables effective service provision.
  • Manage and maintain the Business Board’s strategic risk register, ensuring periodic review of risks by risk owners. Lead the collection and maintenance of a Strategic Issues of Concern register, identifying issues owners and ensuring mitigation plans are prepared. 
  • Contribute to the delivery of the team’s business plan, the directorate delivery plan and NRWs corporate plan.

Qualifications, experience and knowledge

Knowledge and experience of the following: 

  1. Substantial work experience in a related field.
  2. Be able to work at pace and have a track record of delivery.
  3. Knowledge of Welsh and UK environmental legislation.
  4. Well-developed customer relation skills and experience of engaging/influencing key stakeholders
  5. Ability to handle/analyse data and make independent decisions.
  6. Being innovative and demonstrating drive to achieve targets.
  7. Excellent IT skills and a willingness to improve.

Welsh language requirements:

Essential: Level 1 – Able to pronounce Welsh and use basic phrases

Please note if you do not meet the level 1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.


Applications to this role will be assessed based on the following competencies, both at shortlisting and interview. Please give examples of how you demonstrate these competencies when completing your application form.

Essential Knowledge and Skills

  • Able to undertake complex practical or technical tasks or work, requiring advanced specialist knowledge in the relevant subject matter.
  • Able to provide objective advice to others on related issues based on their knowledge and experience, keeping up to date with advances and changes within their specialist field.
  • Demonstrates relevant substantial experience. Able to demonstrate a high level of knowledge, and personal and professional credibility, for example, able to act as an expert witness in a public enquiry.
  • Able to demonstrate good mentoring, knowledge sharing and supervisory skills as well as the ability to set strategic direction for themselves, their area and others.

Evaluation of Information

  • Able to interpret relevant delivery plans and understand their context in the wider national and NRW policy and strategy.
  • Able to analyse and interpret a wide range of information, which may be of a technical nature, extracting key points and communicate them to individuals at all levels.

Decision Making and Autonomy Requirements

  • Ability to decide how best to achieve results, with the need for some judgment or creativity to alter priorities due to conflicting demands.
  • Responsible for making independent decisions based on input from line management and peers; an understanding of NRW policy; the range of options available; and their potential implications for the business.
  • Able to lead and project manage specific, complex and often challenging issues, that typically carry a high degree of reputational risk.
  • An appreciation that decisions (which may relate to national policy) may be made, leading to changes in established procedures/practices within the post-holder’s area of work.
  • Demonstrates an appreciation of the consequences of making wrong decisions and the adverse effect they may have on the organisation in relation to its external stakeholders, such as partner organisations, lenders, service users etc.  

Communication and Relationships with Others

  • The post holder will have considerable external stakeholder connections and may be expected to represent the organisation externally, conveying specialist knowledge.
  • Able to interact and foster good working relationships with senior leaders internally and externally, at a national and UK level.
  • Able to discuss policy issues with others, which may be highly technical, specialist or detailed in nature, tailoring the method, style and level of communication appropriately to the audience.
  • The work will involve written and verbal communications; and leading key projects with a high degree of complexity, requiring excellent communication and persuasive skills.
  • Able to facilitate and/or present at internal or external meetings, providing advice on complex technical or specialist issues, including legislative changes and steering the direction of discussion or activities.
  • Able to foster and maintain good relationships and networks.
  • Ability to produce moderately complex documents, reports, accounts, contracts etc., containing advice, guidance or opinion which the recipient will act upon or use, and would have detrimental consequences if incorrect or poorly drafted.
  • Ability to source data and content from multiple locations requiring external research and professional judgment in how such research should be interpreted.
  • The impact of such documentation is likely to be generally longer term in nature.

Benefits of working for us

This role will offer a range of benefits, including:

  • Agile and flexible working (role dependent) 
  • Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
  • 28 days annual leave, rising to 33 days
  • Generous leave entitlements for all your life needs
  • Health and wellbeing benefits and support
  • Weekly well-being hour to use at your choice

See full details for all the employee benefits you will receive.

How to apply

Please send a completed Application form to Applications@naturalresourceswales.gov.uk using the post number as the email reference

Before completing your application, please read our Guidance on completing a job application form

Application closing date 11 December 2022

Interviews will take place via Microsoft Teams

If you have any queries about the role, please contact Simon Neale at simon.neale@cyfoethnaturiolcymru.gov.uk

Natural Resources Wales embraces diversity and promotes equal opportunity. We recruit by merit on the basis of fair and open competition.

We welcome and encourage applications from groups currently underrepresented, including women, black and ethnic minority groups and people with a disability. We have a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

We put the principles of human rights, equality, fairness, dignity and respect at the heart of our values.

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