Facilities Supervisor

Closing date: 5 February 2023 | Salary: £32,876-£36,229 (Grade 5) | Location: South Central - Flexible across South Wales

Contract type: Permanent

Work pattern: Full Time, 37 hours per week. Working from an office each day, between 08:30 and 17:00

Post number: 202961

You will be contracted to a NRW office within the place base, of which you will be required to attend for regular meetings, training and for one-to-one meetings with your manager. These will be planned in advance.

Job description

The Facilities operational team are tasked with providing a safe and healthy built environment for NRW staff, and contractors, enabling them to carry out their duties effectively and for our customers to enjoy their visitor experience.

This is an exciting time to join the team as we maintain the above remit whilst effecting changes to improve our buildings, so they are fit for future ways of working and reduce NRW’s carbon footprint, doing our bit to respond to the Climate Emergency.

This is an opportunity to work as part of a large, dispersed team across South Wales, supporting the delivery of an efficient Facilities management related service within the Facilities and Fleet Management Operations team.  The post holder will play a key role in enabling the day to day business and effective running of NRW.

NRW holds the ISO14001 environmental and ISO45001 Health & Safety management accreditation and many of our tasks directly support these and are subject to audit scrutiny.

Training will be provided and there are opportunities to undertake an IWFM apprenticeship and for career progression within the FM and Fleet function.

Driving Licence would be advantageous.


Your responsibilities include:

  • Deliver legal compliance and statutory compliance advice to NRW and its Facilities and Fleet Management Operations teams.
  • Deliver specifications and Construction Design Management related project management for NRW and its Facilities and Fleet Management Operation steam.
  • Be the Facilities and Fleet Management Operational single point of contact (SPOC) for all contract issues.
  • Provide timely and financially prudent advice on all aspects of Facilities management ensuring NRW staff, visitors and contractors work in a safe and healthy environment.
  • Support the Facilities and Fleet Management Operations Team Leader in both strategic and bespoke work decisions.
  • Support the Facilities Operations teams in the delivery of both hard and soft services.
  • Provide excellent customer service and foster a culture of continuous improvement in delivering frontline Facilities management services for NRW's customers which are essential in ensuring statutory and legal compliance in across NRW’s buildings and other assets.

Qualifications, experience and knowledge

Knowledge and experience of the following: 

  1. Minimum professional status as Member of Institute of Workplace & Facilities Management (IWFM) or working towards.
  2. NEBOSH or IOSH qualification or similar
  3. Construction Design Management qualified
  4. Experience and knowledge of maintaining and using Facilities Management data capture software (CAFM)

Welsh language requirements

Essential Level 1 – able to pronounce Welsh and use basic phrases

Desirable Level 4 - fluent in spoken Welsh

Please note if you do not meet the level 1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.


Applications to this role will be assessed based on the following competencies, both at shortlisting and interview. Please give examples of how you demonstrate these competencies when completing your application form.

Essential Knowledge and Skills

  • The post holder will have a range of technical, specialist knowledge and skills gained through previous experience.
  • Provide professional/technical/specialist advice to others on their subject area.
  • Good communication, literacy, numeracy and IT skills, with ability to organise and manage their own workload.

Evaluation of Information

  • Ability to analyse and interpret range of data and information. Provide guidance and advice to others on technical/specialist matters.
  • Produce/draft documentation constructed from a variety of technical/specialist sources which may require some degree of originality.

Decision Making and Autonomy Requirements

  • Guided by expected results, be able to decide how best to achieve these, within defined parameters. Guidance may be provided by others but there will likely be a need for some degree of judgment or creativity based on their technical knowledge and/or specialist skills.
  • Problem solving and decision making using technical/specialist insight to investigate and analyse, producing range of solutions although typically there will be a limited range of options with known solutions.
  • Adaptable, able to manage workflow and take responsibility for the management of small, less complex projects.


  • Based on specialist/technical advice to others, they will have moderate effect on the business, with short to medium impact. The consequences of taking incorrect action/decisions will be moderate to high which will likely need to be addressed to avoid longer term impact.

Communication and Relationships with Others

  • Communication across a range of NRW functions, external contacts and third parties. Provide advice and guidance to individuals who are not familiar with the technical/specialist discipline. This will require ability to translate and present technical/specialist information in a way that others can understand.
  • Well-developed skills to develop and sustain good working relationships/networks which are likely to be on-going and involve a degree of influencing.

Responsibility for Resources

  • Responsible for the safe use and operation of equipment and data that they use in order to fulfil the requirements of their role.
  • They are unlikely to be a budget holder but may be involved in the processing or checking of financial information.

Benefits of working for us

This role will offer a range of benefits, including:

  • Agile and flexible working (role dependent) 
  • Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
  • 28 days annual leave, rising to 33 days
  • Generous leave entitlements for all your life needs
  • Health and wellbeing benefits and support
  • Weekly well-being hour to use as you choose
  • Competitive financial rewards to enhance your monthly pay

See full details for all the employee benefits you will receive.

How to apply

Please send a completed application form to: Applications@naturalresourceswales.gov.uk using the post number as the email reference

Before completing your application, please read our Guidance on completing a job application form

Application closing date: 5 February 2023

Interviews will take place through Microsoft Teams

If you have any queries about the role, please contact Sian E Hughes at sian.e.hughes@cyfoethnaturiolcymru.gov.uk

Natural Resources Wales embraces diversity and promotes equal opportunity. We recruit by merit on the basis of fair and open competition.

We welcome and encourage applications from groups currently underrepresented, including women, black and ethnic minority groups and people with a disability. We have a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

We put the principles of human rights, equality, fairness, dignity and respect at the heart of our values.

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