Facilities Management Coordinator

Closing date: 2 June 2022 | Salary: £27,003-£30,688 | Location: Flexible in Central South Wales – Cardiff/Swansea/Neath

Despite the current situation with regards COVID19 -  recruitment is still progressing and interviews will be undertaken by Microsoft Teams

Job Summary

Job Title

Facilities Management Coordinator

Post Number



4, £27,003 rising to £30,688 over three years


Flexible within Central South Wales – Cardiff/Swansea/Neath


Finance & Corporate Services


Facilities Management

Reports to

Sian E Hughes, Supervisor, Facilities, South

Direct Reports


Welsh Language requirements

Essential Level 1 – able to pronounce Welsh and use basic phrases

Desirable Level 4 – Fluent in spoken Welsh

Please note if you do not meet the Welsh language requirements specified i.e. ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.

Contract type


Work pattern

Mon – Fri

37 hours


Application Information

Application closing date

2 June 2022

Interview to take place on and where

Date to be confirmed, via Microsoft Teams

To apply send your completed application form to


If you have any queries, contact


Job Context

The Facilities operational team are tasked with providing a safe and healthy built environment for NRW staff, and contractors, enabling them to carry out their duties effectively and for our customers to enjoy their visitor experience.

This is an exciting time to join the team as we maintain the above remit whilst effecting changes to improve our buildings so they are fit for future ways of working and reduce NRW’s carbon footprint, doing our bit to respond to the Climate Emergency.

This is an opportunity to work as part of a large, dispersed team across South Wales, supporting the Facilities Management function.  Reporting to the Team Leader, you will oversee the day-to-day management of offices and depots across the built estate.  This will involve coordinating planned preventative maintenance and remedial works, liaising with contract managers, and managing contractors.  Through effective work planning you will coordinate the workload of the Facilities Assistants and Officers within your area.  Working collaboratively with the FM Supervisor you will be required to create and develop robust workplans to ensure NRW’s statutory legal compliance obligations are met.

Your passion in providing great customer service to our staff and stakeholders will be integral.  This is a hands-on role, working in a busy and dynamic environment.  You will liaise with staff and hold consultation sessions to determine how we can create a better and more productive environment for our staff.

NRW holds the ISO14001 environmental and ISO45001 Health & Safety management accreditation and many of our tasks directly support these and are subject to audit scrutiny.

We are looking for a responsible, flexible, and pragmatic person, able to prioritise, plan and deliver works to the highest standard. We also expect high standards of excellence towards our customers, both internal and external.

Training will be provided and there are opportunities to undertake an IWFM apprenticeship and for career progression within the FM and Fleet function.

Other information relevant to the job:

Driving License would be advantageous

Applying for this post

The following categories will be used to assess the quality of applications both at sift and interview. Please read the whole of the Role Description to ascertain at what level this information needs to be presented.

  • Essential Knowledge and Skills
  • Evaluation of Information
  • Decision Making and Autonomy
  • Communications and Relationships with Others
  • Responsibility for Resources

Before applying for this role please read the candidate guidance


Essential Knowledge and Skills

  • Excellent customer service and other soft skills developed through prior work experience which may be across a range of different posts and organisations.
  • Good knowledge of business systems is also essential, with good IT, numeracy, literacy and organisational skills.
  • Develop and demonstrate a good understanding of the work of NRW.
  • Demonstrate an aptitude for continuing learning and development.

Evaluation of Information

  • Create a range of business documents which may entail gathering information from a range of sources and require an ability to interpret and analyse information.  Some original thinking may be necessary for some aspects of the role.
  • Contract management requiring the post holder to be able to fully understand and digest contractual requirements.
  • Excellent knowledge of business processes and the ability to collate information.

Decision Making and Autonomy Requirements

  • Work will generally be guided by expected results, but the post holder may be able to decide how best to achieve these, within defined parameters.
  • Guidance may be provided by others but there will likely to a need for some degree of judgment or creativity to be applied.
  • Directly resolve problems and make decisions on how to deal with them.  The range of solutions may be varied, requiring some degree of investigation and analysis before coming to a conclusion, although typically there will be a limited range of options.
  • Adaptable and flexible, able to manage workflow and demonstrate a high degree of self-organisation.

Communication and Relationships with Others

  • Communication across a range of functions within NRW, as well as with external parties.
  • Relationships are likely to be of an on-going nature and may involve a degree of influencing. Communication will typically involve some level of advice and guidance to others.

Responsibility for Resources

  • Responsible for the safe operation of equipment and data that they use in order to fulfil the requirements of their role.
  • Unlikely to be a budget holder but may be involved in the processing or checking of financial information.


Role Description

Job Purpose:

To support the delivery of an efficient Facilities service which is key in enabling the day to day business and effective running of NRW.

Key Job Accountabilities:

  • To provide a safe and healthy working environment for NRW staff, customers and visitors.
  • Provide excellent frontline customer service and foster a culture of continuous improvement in delivering services.
  • Provide supervisory responsibility for Facilities Team member 3s within your hub, ensuring work is prioritised, budget requirements met and excellent customer service maintained.

Key Job Qualifications or Knowledge:

  1. Level 4 qualification in Facilities Management or similar.
  2. Excellent knowledge of Health and Safety management relating to the Health and Safety at work act.
  3. Qualified or working towards qualification of NEBOSH, IOSH or similar H&S qualification.
  4. Experience of delivering both hard and soft Facilities services within a built environment to include:
    • Experience of co-ordinating work within a facilities environment to include:
    • Good understanding of using a Finance system and other software/applications to meet the requirements of your area of responsibility.
    • Good organisational skills.
    • Good written and verbal skills and the ability to communicate confidently, with excellent customer service skills.
    • Good inter-personal skills with the ability to work under pressure using your own. initiative in order to meet tight deadlines.
    • Good IT and accurate data entry skills.
  5. Experience of implementing change or process improvement would also be advantageous.

Natural Resources Wales embraces diversity and promotes equal opportunity. We recruit by merit on the basis of fair and open competition. We welcome and encourage applications from groups currently underrepresented including women, black and ethnic minority groups and people with a disability and we have a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

We are an employer of choice because we put the principles of human rights, equality, fairness, dignity and respect at the heart of our values

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