Cookies on our website

The Natural Resources Wales website uses cookies. By continuing to browse the site you are agreeing to our use of cookies. For more details about cookies and how to manage them, see our cookie policy.

Note to abstraction returns customers

13 February 2017

Update

In November 2016 we experienced a number of unforeseen IT issues when we sent our first return notifications by email. At the time, we asked you not to try and make any further attempts to complete and submit your return spreadsheets while we worked to resolve the issues.

We are now happy that the system issues are resolved and have today resent the delayed March and October 2016 electronic and paper return notifications.

What should I do next?

I recently provided an email address:

You should have received an email notification from waterresources.returns@cyfoethnaturiolcymru.gov.uk with attached return spreadsheet for completion.  If you hold multiple licences or your licence(s) authorise abstraction at multiple points and/or for more than one purpose you will receive multiple notifications. 

Please complete and return within 28 days of the notification using the guidance available at Water abstraction returns to assist you.

I recently provided an email address but haven’t received an email notification:

Unfortunately, we have experienced some difficulties with some of the email addresses provided. In these cases, a paper return has been sent on this occasion together with a reply slip providing an opportunity to provide a valid email address for future return notifications.

If you have not received an email notification from waterresources.returns@cyfoethnaturiolcymru.gov.uk and do not receive a paper notification within the next few days please get in touch with us on 0300 065 3000 or by email at waterresources.returns@naturalresourceswales.gov.uk

I am not able to receive electronic returns:

If you have advised us that you are not able to receive electronic returns due to issues with your computer security restrictions or because you do not have the required Excel package, you will receive a paper return within the next few days.

Please complete and return within 28 days of the notification using the guidance provided with your paper return to assist you.

I have not responded to a request to provide an email address:

You will receive a paper return within the next few days.

Please complete and return within 28 days of the notification using the guidance provided with your paper return to assist you.

Accurate and timely returns sent by email will help us keep costs down and avoid potential increases to future licence charges to recover return administration costs. It will also be more efficient and less costly for you.

To receive email notifications please complete and return the reply slip provided with your paper return notification.

Note: For electronic returns you will need Excel 2007 or a newer version and your email security settings must allow emails with attached Excel files from waterresources.returns@cyfoethnaturiolcymru.gov.uk.

Future return notifications

We anticipate that the March 2017 return notifications will be delayed until June 2017.

No delays are anticipated from the October 2017 return notifications onwards.

We apologise for any inconvenience caused to date, and thank you for your patience.

Further information 

 

Is there anything wrong with this page? Give us your feedback.