Note to abstraction returns customers
We recently contacted abstractors to request that they submitted their returns electronically rather than on paper as in previous years.
It has come to light that a number of abstractors have received the wrong return forms for submission or have experienced problems receiving, completing and submitting their return forms.
We’re working to resolve a range of unforeseen IT issues related to the returns system and we’re asking abstractors to refrain from making any further attempts to complete and submit their return forms whilst this work is ongoing.
If you recently contacted us with queries about your return, please be assured that we are dealing with them. We hope that many of the concerns raised will be resolved by us shortly when we provide abstractors with revised forms for submission.
We will contact abstractors to discuss any remaining unresolved concerns as soon as possible.
What you need to do
If you have received a reminder to submit your return form(s), please ignore this and await further correspondence from us. We would like to assure you that no breach of licence conditions for failure to submit will be recorded due to the issues with the new returns system and process.
If you were due to receive a return form at the end of October (to submit by end November) please note we are delaying sending these until the system issues have been resolved.
If you have advised us that you are not able to receive electronic returns due to constraints with your email security restrictions or because you do not have the required Excel package, you have been added to our paper return list and will receive a paper return form in due course.
We apologise for any inconvenience this may cause, and thank you for your continued patience while we work to address the issues. We will be completing this work over the next few weeks, and we will update you again once we have completed the work.